Product support
For account access, a problem in the app, a quotation or invoice link, or a question about the current product.
support@setoutpro.comPrivacy requests
For data access, correction, deletion, objection or questions about a processor or international transfer.
privacy@setoutpro.comPrivate pilot
For trade firms interested in testing the field-to-agreement workflow on real jobs.
hello@setoutpro.comWhat to include in a support email
Include the email address used for your Setout Pro account, your organisation name, the phone or tablet model, and the part of the job you were working on. If the app showed an error, include the exact wording or a screenshot that does not reveal information you are not authorised to share.
Never send a password, store-payment details, or more customer information than the support request needs.
Lost access or unexpected account activity
If you think somebody else has accessed your account, email support@setoutpro.com promptly and say that the request concerns account access in the subject line.
Before relying on an automatic suggestion
Scans, imported drawings, generated images, quantities and price suggestions remain aids. Check measurements on site and review the customer total before ordering materials, committing to a price or sending work to a customer.